JobiGo AI

JobiGo Secure Payment Processing Policy

Platform Description

Jobigo provides software tools that enable independent locksmith businesses to manage jobs and securely collect payments from their customers.

Jobigo does not perform locksmith services.

All locksmith services are provided by independent locksmith businesses using the Jobigo platform.

Merchant Identification

When a customer makes a payment through the Jobigo platform, the merchant of record is the locksmith business providing the service.

The payment page and receipt will display the name of the locksmith business receiving the payment.

Service Description

Payments processed through Jobigo are for locksmith services such as lockouts, lock replacement, rekeying, key duplication, or other related locksmith services performed by independent locksmith businesses.

Payment Methods

Customers may pay using:

  • Credit or debit card
  • Contactless tap-to-pay when available
  • Secure online payment links

Payment Authorization

By submitting payment information, the customer authorizes the locksmith business to charge the specified amount for services rendered.

For remote payments, customers may be required to confirm payment authorization through a digital signature or payment confirmation action.

Transaction Currency

Payments are processed in USD unless otherwise specified.

Receipts

Customers receive a payment confirmation and receipt after a transaction is successfully processed.

Refund Policy

Refund & Return Policy for Locksmith Services

1. Overview

Locksmith services provided through the Jobigo platform are performed by independent locksmith businesses.

These services primarily involve labor, expertise, travel, and on-site work rather than physical retail products. Because of the nature of locksmith work, charges paid by customers are generally for completed services and are non-refundable once the service has been completed.

By requesting locksmith services and authorizing payment, the customer acknowledges and agrees to the terms outlined in this Return and Refund Policy.

2. Service Charges

All service fees, including but not limited to:

  • Service call fees
  • Labor charges
  • Emergency service fees
  • Installation fees
  • Lockout assistance
  • Key cutting or key programming

are non-refundable once the service has been performed.

Locksmith technicians invest time, expertise, travel, and specialized tools to complete each job. For this reason, labor costs cannot be refunded after the service has been completed.

3. Parts and Hardware

Any locks, cylinders, keys, electronic components, or other hardware supplied and installed during service are non-returnable and non-refundable once installed.

This policy exists because:

  • Security products cannot be safely resold after installation
  • Many parts are custom configured or keyed specifically for the customer

4. Order Cancellations

Customers may cancel a service request before a technician is dispatched at no charge.

If a technician has already been dispatched or has arrived on site, a service call or dispatch fee may apply, even if the customer chooses not to proceed with the service.

5. Warranty and Service Issues

If a customer believes there is a problem with a service performed, they should contact the locksmith business that provided the service within 7–30 days of the service date.

The locksmith business may review the issue and, when applicable, may offer:

  • A follow-up service visit
  • Repair or adjustment of the original work
  • Replacement of defective parts covered by manufacturer warranty

Warranty claims do not entitle the customer to a refund, but reasonable efforts may be made to resolve legitimate service issues.

6. Customer Responsibility

Customers are responsible for:

  • Providing accurate service information
  • Ensuring they have legal authorization to request locksmith services for the property or vehicle
  • Inspecting the work before the technician leaves the location

7. Merchant Responsibility

The locksmith business that performed the service is responsible for:

  • Service quality
  • Customer communication
  • Warranty handling
  • Dispute resolution

Jobigo provides the payment platform used to process transactions but does not perform locksmith services and does not determine refund decisions for services performed by independent locksmith businesses.

Customer Support

For questions regarding the locksmith service provided, customers should contact the locksmith business directly.

For technical issues related to the Jobigo payment platform, customers may contact team@jobigoai.com.

Secure Checkout

All payment pages use secure encrypted connections (HTTPS) and trusted payment processing providers to protect payment information.

Privacy Protection

Customer payment information is processed securely and handled according to applicable privacy regulations.

Platform Terms

Payments processed through the Jobigo platform are subject to the Jobigo platform terms available at: https://jobigoai.com/terms