Jobigo Secure Payment Processing Policy

This Payment Processing Policy describes how payments work in connection with Jobigo. Who is the merchant of record depends on the payment context, as set out below.

Jobigo provides software and payment-facilitation tools. Jobigo does not perform locksmith services. Locksmith work is performed by independent locksmith businesses that use the Jobigo platform.

Overview of Payment Contexts

Flow A — Jobigo SaaS subscriptions

When a locksmith business (or other subscriber) pays Jobigo for access to the Jobigo software platform (subscription / SaaS billing):

Merchant / business of record: Jobigo AI
Currency: United States Dollars (USD), unless otherwise specified
What is purchased: access to Jobigo’s cloud software and related SaaS services
Governing terms: the Jobigo AI Terms of Service at /terms, including subscription billing, cancellation, and refund rules for SaaS charges

Flows B/C — Locksmith customer payments

When an end customer pays a locksmith business for locksmith services using Jobigo-enabled payment tools (including Payment Link and Tap to Pay where available):

Merchant of record: the locksmith business that provides the service and receives the payment—not Jobigo AI
Jobigo’s role: platform and payment tooling only; Jobigo does not perform the locksmith services
Governing merchant terms: the Jobigo Merchant Terms at /merchant-terms (distinct from the SaaS /terms)

Service Description (Flows B/C)

Payments in the locksmith-customer context are for locksmith services such as lockouts, lock replacement, rekeying, key duplication, or other related locksmith services performed by independent locksmith businesses.

Payment Authorization (Flows B/C)

By submitting payment information, the customer authorizes the locksmith business to charge the specified amount for services rendered.

For remote payments, customers may be required to confirm payment authorization through a digital signature or payment confirmation action.

Payment Methods

Depending on the payment context and what is enabled for a given transaction, customers may pay using:

Credit or debit cards on the Visa, Mastercard, American Express, and Discover networks
Contactless Tap to Pay when available
Secure online Payment Links

ACH / eCheck is not offered on Jobigo payment flows at this time.

Transaction Currency

Payments are processed in USD unless otherwise specified on the relevant payment surface.

Receipts

Where a payment confirmation or receipt is issued for a completed transaction, it relates to the merchant of record for that payment context. This policy does not guarantee that a confirmation or receipt is generated or delivered for every transaction.

Refunds and Cancellations

Refund and cancellation rules differ by payment context. Do not apply SaaS subscription refund rules to locksmith-service charges, or locksmith-service refund rules to Jobigo SaaS subscription charges.

SaaS subscription refunds (Flow A)

Refunds, cancellations, and related billing terms for Jobigo SaaS subscriptions are governed by the Jobigo AI Terms of Service (Refunds and Cancellations).

Locksmith service refunds (Flows B/C)

The following Refund & Return Policy applies to locksmith services paid through Jobigo-enabled tools. It does not apply to Jobigo SaaS subscription charges.

1. Overview

Locksmith services provided through the Jobigo platform are performed by independent locksmith businesses.

These services primarily involve labor, expertise, travel, and on-site work rather than physical retail products. Because of the nature of locksmith work, charges paid by customers are generally for completed services and are non-refundable once the service has been completed.

By requesting locksmith services and authorizing payment, the customer acknowledges and agrees to the terms outlined in this Return and Refund Policy.

2. Service Charges

All service fees, including but not limited to:

Service call fees
Labor charges
Emergency service fees
Installation fees
Lockout assistance
Key cutting or key programming

are non-refundable once the service has been performed.

Locksmith technicians invest time, expertise, travel, and specialized tools to complete each job. For this reason, labor costs cannot be refunded after the service has been completed.

3. Parts and Hardware

Any locks, cylinders, keys, electronic components, or other hardware supplied and installed during service are non-returnable and non-refundable once installed.

This policy exists because:

Security products cannot be safely resold after installation
Many parts are custom configured or keyed specifically for the customer

4. Order Cancellations

Customers may cancel a service request before a technician is dispatched at no charge.

If a technician has already been dispatched or has arrived on site, a service call or dispatch fee may apply, even if the customer chooses not to proceed with the service.

5. Warranty and Service Issues

If a customer believes there is a problem with a service performed, they should contact the locksmith business that provided the service within 7–30 days of the service date.

The locksmith business may review the issue and, when applicable, may offer:

A follow-up service visit
Repair or adjustment of the original work
Replacement of defective parts covered by manufacturer warranty

Warranty claims do not entitle the customer to a refund, but reasonable efforts may be made to resolve legitimate service issues.

6. Customer Responsibility

Customers are responsible for:

Providing accurate service information
Ensuring they have legal authorization to request locksmith services for the property or vehicle
Inspecting the work before the technician leaves the location

7. Merchant Responsibility

The locksmith business that performed the service is responsible for:

Service quality
Customer communication
Warranty handling
Dispute resolution

Jobigo provides the payment platform used to process transactions but does not perform locksmith services and does not determine refund decisions for services performed by independent locksmith businesses.

Delivery / Fulfillment

How a purchase is fulfilled depends on the payment context.

SaaS subscriptions (Flow A)

Jobigo SaaS is delivered as access to Jobigo’s cloud-based software service through web browsers and mobile applications. Access timing and related delivery terms for subscriptions are described in the Jobigo AI Terms of Service (Service Access / Delivery).

Locksmith customer transactions (Flows B/C)

Fulfillment consists of the locksmith labor and services purchased (and any applicable locks, keys, hardware, or other parts supplied and installed as part of that service). Completion is determined by the locksmith business that performs the work. Installed parts and hardware are treated as described under Parts and Hardware in the locksmith refund section above and in the Jobigo Merchant Terms (/merchant-terms).

Customer Support

For questions regarding locksmith service provided under Flows B/C, customers should contact the locksmith business that provided the service (the merchant of record for that payment).

For questions regarding a Jobigo SaaS subscription (Flow A), or for technical issues related to the Jobigo payment platform, customers may contact team@jobigoai.com.

Secure Checkout

Payment information is handled in connection with Jobigo’s payment processing partners as part of the applicable checkout flow.

Privacy

Handling of personal information in connection with Jobigo’s platform is described in the Jobigo Privacy Policy (/privacy).