JOBIGO AI – PRIVACY POLICY
Effective Date: January 2025
1. Introduction
Jobigo AI (“Jobigo AI,” “we,” “our,” or “us”) respects the privacy of individuals who access or use our software platform, mobile applications, AI communication systems, and all related tools and services (collectively, the “Services”).
This Privacy Policy describes the types of personal information we collect, how we use and share that information, and the rights and choices available to individuals whose data we process. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
We collect personal information that you voluntarily submit when creating an account, configuring your business profile, communicating with us, or using the Services. This may include:
- name
- business information
- email address, phone number
- technician details
- customer data
- job notes, invoices
- photographs, signatures
- any content uploaded or transmitted through the platform
2.2 Information Processed Through AI Voice and SMS Systems
When callers interact with your Jobigo AI phone number or automated voice agent, we collect information necessary to perform the Services, including:
- caller identification
- call audio
- transcriptions
- SMS messages
- automated responses
- delivery confirmations
- operational data such as job descriptions, addresses, vehicle details
2.3 Technician App and Location Information
When technicians use the Jobigo AI mobile application, we collect:
- real-time location data
- device information
- job-related photos
- status updates
- routing details
- inventory actions
Location data is collected only when the technician is logged in and actively using the application. It is used exclusively to operate core features such as dispatching, navigation, ETA calculations, and technician safety.
2.4 Automatically Collected Information
We automatically collect technical information whenever the Services are accessed, including:
- IP addresses
- device identifiers
- browser types
- usage logs
- authentication tokens
- cookies
- crash logs
- security-related metadata
2.5 Payment Information
We do not store full credit card numbers on our servers. Payments are processed by third-party PCI-compliant providers such as STAX, Payrix, Stripe, or similar.
We may retain limited transaction details—such as last four digits, card type, transaction identifiers, receipts, and dispute data—for billing, fraud prevention, and accounting.
3. How We Use Personal Information
We use personal information to provide and improve the Services, including:
- creating and managing job records
- operating the AI voice agent and dispatch automation
- enabling SMS communication
- live map visibility and GPS routing
- processing payments and preventing fraud
- storing job photos, signatures, and evidence
- user authentication and security
- analyzing usage trends
- complying with legal obligations
We do not use your customer data, call audio, or SMS content to train generalized AI models for other customers. AI processing is used solely to deliver Services to your business.
4. How We Share Information
We do not sell personal information. We share information only as needed to operate the Services or comply with legal obligations.
4.1 Service Providers
We share information with trusted third-party vendors including:
- payment processors
- hosting providers
- SMS/telecommunication carriers
- mapping/GPS services
- analytics tools
- cloud infrastructure
- AI processing tools
These third parties are contractually obligated to protect the information.
4.2 Your Users and Team Members
Information may be shared within your organization—technicians, managers, dispatchers, administrators, or owners—based on your access settings.
4.3 External Companies
If enabled, the Services may automatically send updates (arrival times, progress, photos, completion notices) to external companies that your business communicates with.
4.4 Legal and Compliance
We may disclose information as required by law, legal process, government request, or to protect the safety and integrity of the Services.
5. Data Retention
We retain personal information as long as necessary to operate the Services, meet legal requirements, resolve disputes, maintain records, and support chargeback or compliance investigations.
Job data—photos, signatures, invoices, evidence—may be retained up to seven years, unless law requires otherwise.
Users may request deletion, but certain records may be kept for financial, legal, or fraud-prevention purposes.
6. Security
We implement administrative, technical, and physical safeguards, including:
- encryption
- secure API access
- role-based permissions
- network controls
- monitoring systems
- data backups
No system is completely risk-free, but we aim to protect your data responsibly.
7. Cookies and Similar Technologies
We use cookies to:
- authenticate users
- maintain sessions
- personalize experiences
- analyze usage
- improve performance
You may disable cookies in your browser, but some features may stop working.
8. Children’s Privacy
The Services are not intended for individuals under 16. We do not knowingly collect personal data from children. If such data is discovered, we delete it.
9. Your Rights and Choices
Depending on your jurisdiction, you may request:
- access
- correction
- deletion
- data export
- restriction of processing
Submit requests to team@jobigoai.com. Verification of identity may be required.
10. Changes to This Policy
We may update this Privacy Policy periodically. The “Effective Date” will reflect changes. Significant updates may be communicated via email or platform notifications.
11. Contact Us
For any questions:
team@jobigoai.com
Jobigo AI – United States