Effective Date: January 2025
Jobigo AI (“Jobigo AI,” “we,” “our,” or “us”) respects the privacy of individuals who access or use our software platform, mobile applications, AI communication systems, and all related tools and services (collectively, the “Services”).
This Privacy Policy describes the types of personal information we collect, how we use and share that information, and the rights and choices available to individuals whose data we process. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
We collect personal information that you voluntarily submit when creating an account, configuring your business profile, communicating with us, or using the Services. This may include:
When callers interact with your Jobigo AI phone number or automated voice agent, we collect information necessary to perform the Services, including:
When technicians use the Jobigo AI mobile application, we collect:
Location data is collected only when the technician is logged in and actively using the application. It is used exclusively to operate core features such as dispatching, navigation, ETA calculations, and technician safety.
We automatically collect technical information whenever the Services are accessed, including:
We do not store full credit card numbers on our servers. Payments are processed by third-party PCI-compliant providers such as STAX, Payrix, Stripe, or similar.
We may retain limited transaction details—such as last four digits, card type, transaction identifiers, receipts, and dispute data—for billing, fraud prevention, and accounting.
We use personal information to provide and improve the Services, including:
We do not use your customer data, call audio, or SMS content to train generalized AI models for other customers. AI processing is used solely to deliver Services to your business.
We do not sell personal information. We share information only as needed to operate the Services or comply with legal obligations.
We share information with trusted third-party vendors including:
These third parties are contractually obligated to protect the information.
Information may be shared within your organization—technicians, managers, dispatchers, administrators, or owners—based on your access settings.
If enabled, the Services may automatically send updates (arrival times, progress, photos, completion notices) to external companies that your business communicates with.
We may disclose information as required by law, legal process, government request, or to protect the safety and integrity of the Services.
We retain personal information as long as necessary to operate the Services, meet legal requirements, resolve disputes, maintain records, and support chargeback or compliance investigations.
Job data—photos, signatures, invoices, evidence—may be retained up to seven years, unless law requires otherwise.
Users may request deletion, but certain records may be kept for financial, legal, or fraud-prevention purposes.
We implement administrative, technical, and physical safeguards, including:
No system is completely risk-free, but we aim to protect your data responsibly.
We use cookies to:
You may disable cookies in your browser, but some features may stop working.
The Services are not intended for individuals under 16. We do not knowingly collect personal data from children. If such data is discovered, we delete it.
Depending on your jurisdiction, you may request:
Submit requests to team@jobigoai.com. Verification of identity may be required.
We may update this Privacy Policy periodically. The “Effective Date” will reflect changes. Significant updates may be communicated via email or platform notifications.
For any questions:
team@jobigoai.com
Jobigo AI – United States